A training course designed to help taxpayers navigate the tricky process of filing a tax declaration
What was implemented:
- Repeats the same style & structure as the forms and whole UI on the Electronic Declaration System (EDS).
- Guides users in a step-by-step manner with precise instructions.
- Allows the user to repeat the previous step or to continue until everything is understood.
- Able to use side by side while having the actual EDS open this way filing the tax declaration while training.
What we achieved:
This project was particularly difficult to manage due to the complicated nature of the materials provided, necessitating a careful approach to problem-solving. Furthermore, the IT system’s e guide had to be formulated while it was still in the process of being constructed by the customer, making the task even more complex.