Simulation-based e-learning made for convenience store operators: covers how to act in conflict situations.

What was implemented:

  • Simulating an everyday operator’s life.
  • The learner gets feedback immediately after each step and choice.
  • Detailed analysis of conflict dynamics.
  • FAQ section with the most common conflict situation examples and solutions.
  • Shaping the behaviour of retail workers.

What we achieved:

We crafted a narrative that spotlights how employees and customers collaborate beneficially in real-life settings. We structured the scenarios in such a way that their organic reactions would be highlighted, allowing users to learn in the most efficient way possible.